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Security
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Know your Customer (KYC) verification - what it is?
What is the KYC-verification and why is it necessary? For Kinesis users, KYC ensures tha...
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Two-Factor Authentication (2FA) - what it is and how to enable it?
Two-factor authentication (2FA), also referred to as two-step verification, is a security...
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What if I lose my phone or am unable to access my 2FA?
In the case of a lost device containing your 2FA, please follow these three steps below t...
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12-word recovery phrase - what it is and how to keep it safe?
Your recovery phrase (also known as a private key) exists so that you can activate your W...
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How do I access my stand-alone wallet using my 12-word recovery phrase
Online Wallet Please follow the steps below to access your online Wallet with a 12-word r...
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Why we sometimes freeze, block, or close Kinesis accounts
At Kinesis, our mission is to provide a seamless and secure platform for managing and tra...