General

Security

Know your Customer (KYC) verification - what it is?
What is the KYC-verification and why is it necessary? For Kinesis users, KYC ensures tha...
Two-Factor Authentication (2FA) - what it is and how to enable it?
Two-factor authentication (2FA), also referred to as two-step verification, is a security...
What if I lose my phone or am unable to access my 2FA?
In the case of a lost device containing your 2FA, please follow these three steps below t...
12-word recovery phrase - what it is and how to keep it safe?
Your recovery phrase (also known as a private key) exists so that you can activate your W...
How do I access my stand-alone wallet using my 12-word recovery phrase
Online Wallet Please follow the steps below to access your online Wallet with a 12-word r...
Why we sometimes freeze, block, or close Kinesis accounts
At Kinesis, our mission is to provide a seamless and secure platform for managing and tra...

What is blockchain technology?
Blockchain is a time-stamped series of immutable data records, managed by a network of co...
What is the Stellar Network?
Stellar is a blockchain platform that connects banks, payment systems, and people, unitin...
What blockchain can I use to deposit ERC-20 tokens to Kinesis?
Although each cryptocurrency listed on the Kinesis platform runs on its own blockchain ne...
What is the difference between on-chain and off-chain transactions?
On-chain transactions refer to cryptocurrency transactions, which take place on the block...
What is a destination tag/memo?
What is a Destination Tag/Memo? A Destination Tag/Memo is an additional address feature n...