Two-Factor Authentication (2FA) - what it is and how to enable it?

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Two-factor authentication (2FA), also referred to as two-step verification, is a security process in which the user provides two different authentication factors to verify themselves. This is done to better protect the user's credentials. 

Two-factor authentication provides a higher level of assurance than authentication methods that depend on single-factor authentication, in which the user provides only one factor (such as via a password). 

Two-factor authentication methods require users to provide a password as well as a second factor, which is usually a security token or in some cases a biometric factor (such as your fingerprint).


How do I enable two-factor authentication?

Prior to enabling two-factor authentication, you will need an 'authenticator'. There are many supported third-party apps such as Google AuthenticatorDuo, and Microsoft Authenticator.

Once you have downloaded and set up your preferred authenticator, you're ready to begin enabling two-factor authentication on your Kinesis account.

To enable 2FA, please use the following steps:

  1. Log in to your account.
  2. Navigate to Settings.
  3. Select the second option 'Security'.
  4. You'll see the option to change your password. Below, you'll see a 'Two-factor authentication' section.
  5. Click "Enable two-factor authentication" and follow the on-screen prompts.

For the step-by-step guide on how to enable 2FA, click here.


What do I do if my 2FA token is invalid?

Attempting to input your 2FA code on the login screen or the 2FA setup page, and you receive the message "Token Invalid"?

Invalid tokens are caused by incorrect device clock settings. Your clock must show the correct local time, date, and time zone to work properly.


Android and Windows phones have the option to correct time errors inside the Authenticator app properties if you do not wish to sync your clock.

  1. Tap More More and then Settings and then Time correction for codes and then Sync now.


iPhones must be set to use internet time to make sure the clock is synced properly.

  1. Go to Settings  > General > Date & Time.

  2. Turn on any of the following:

    • Set Automatically: iPhone gets the correct time over the network and updates it for the time zone you’re in. Some networks don’t support network time, so in some countries or regions, iPhones may not be able to automatically determine the local time.