Why is identity verification necessary
This guide walks you through verifying your identity through the KYC process to unlock full access to Kinesis platform features.
KYC (Know Your Customer) verification is a vital regulatory requirement that safeguards both users and the Kinesis platform from fraudulent activity, helping ensure a secure environment for all.
By completing the KYC process, you contribute to a trusted ecosystem that supports Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) policies, as required by law.
Note: this guide is intended for individual account verification. Click here to see a dedicated verification guide for Business accounts.
How to verify your identity
Follow this guide to complete your identity verification and enjoy the full range of Kinesis platform features.
Note: until your verification is complete, access to certain platform features will be restricted.
Step 1: Create your Kinesis account
- Visit the Kinesis sign-up page and enter your first name and surname.
- Set a strong password that includes at least 8 characters, an uppercase letter, a lowercase letter, a number, and a special character.
Step 2: Verify your email
Upon signing up, you’ll receive a verification email from Kinesis. Simply click on the link provided to complete the email verification.
Step 3: Provide your telephone number
For regulatory, security, and communication purposes, you’ll be prompted to enter your full, valid mobile number, including the country code of your residence.
We only request your number as an additional layer of security verification to protect your account and personal data.
After entering your number, you’ll receive a 6-digit one-time passcode via SMS. Enter this passcode within 10 minutes to complete the verification step.
Step 4: Start your Identity Verification
To begin the KYC process, navigate to your Home dashboard and click Verify ID.
This will initiate your KYC application with Persona, our trusted verification partner.
By proceeding, you consent to Persona’s handling of biometric information per its Privacy Policy. Persona securely stores this data for a maximum of 3 years to protect against fraud.
Step 5: Upload your ID document
1. Select Country: Choose the country that issued your government ID.
2. Choose Document Type: Select your form of ID from the options below:
- Passport
- Driver's licence
- National ID card
3. Take a Clear Photo of your ID document:
For passports, photograph the photo page. For other ID types, you may need to capture both the front and back of the document.
- Use a well-lit area, avoid backlighting, and ensure all text on the ID is clear.
- Position your ID fully within the frame, ensuring it’s focused and readable.
- Make sure the entire document is contained in the four corners of the frame.
Tip: If you encounter any issues during document upload, reach out to our support team at support@kinesis.money or via 24/7 live chat. We’re always happy to assist!
Step 6: Take a real-time selfie
You’ll be asked to take a selfie to confirm your identity against the photo ID provided. Use a plain background and ensure your face is clearly visible, positioned in the centre of the camera.
Tip: Position yourself in the centre of the camera and then slowly move your face from left to right as instructed to complete the biometric match.
Step 7: Enter your personal details
Fill in the following fields, ensuring your information matches the details on your ID document:
- First name and surname
- Date of birth
- Nationality
- Occupation
- Gender
Once completed, click Continue to move on to the address details.
Step 8: Provide address details
- Country of Residence: Select the country where you currently live.
- Address: Enter your full residential address, including street, city, and postal code
Step 9: Upload supporting documents for address verification
For address verification, upload a document dated within the last 3 months that clearly displays your full name and residential address. Accepted documents include:
- Bank statement
- Utility bill
- Government-issued letter
Take a clear, legible photo of the document, ensuring all information is visible, and click Next.
Step 10: Submit your application
Once you’ve provided all the required information and documents, submit your application for review. Processing usually takes just a few minutes, but in cases requiring further verification, it may take up to 1-3 days.
Our support team might reach out to you if further information is required.
Upon successful verification, you’ll receive a confirmation email. Now you're ready to explore the full potential of your Kinesis account!