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I haven't received my verification email

  • Updated

If you can't find your verification email, check your spam or junk folder first. Email providers sometimes misroute account emails. Gmail users in particular should check the 'Updates' tab, since verification emails don't always land in 'Primary'.

To prevent this going forward, add info@kinesis.money to your contacts or email whitelist. This tells your provider Kinesis is a trusted sender, so future emails go straight to your inbox.

 

My verification link has expired.

Verification links are time-limited, so if too much time passes before you click yours, it'll stop working and your account will remain inactive.

To get a new one:

Step 1. Log in to your Kinesis account.

Step 2. Navigate to Settings, from the bottom of the left-hand navigation bar.

Step 3. Select 'Profile'.

Step 4. Click "Resend verification email".

A fresh link will be sent shortly after. If that one also expires before you activate, just repeat the steps above to request another.