Online Wallet
Please follow the steps below to restore your 12-word recovery phrase for your online Wallet integrated into the Kinesis Money platform. Please be sure to keep your 12-word recovery phrase safe.
Step 1: After opening the Wallet tab, choose the options ACTIVATE NOW followed by ACTIVATE EXISTING WALLET.
Step 1: You will then be prompted to enter your seed phrase.
Please note: If you have previously activated a wallet with a different seed phrase, this will not work. In that case, please contact support@kinesis.money.
Standalone Wallet
It is also possible to recover the seed phrase to the standalone wallet, in a similar process to that described above.
Step 1: After opening the Wallet tab, choose the options ACTIVATE NOW followed by ACTIVATE EXISTING WALLET.
Step 1: You will then be prompted to enter your seed phrase.
CoolWallet S hardware wallet
For the CoolWallet S, if you have a non-numeric seed phrase, you'll need to convert it to numeric.
You can see the lookup table by following this link.
Here you can find a community video that walks you through the CoolWallet S recovery process:
Please also see: How do I move my Kinesis Wallet from one computer to another?