The recovery phrase is your last line of defence. We cannot reset it for you.
If you lose your recovery phrase, you have essentially lost your wallet and all funds associated with that wallet. Please be sure to keep your 12-word recovery phrase safe.
Kinesis advises that it is stored in a physical location (e.g. on paper, in a security deposit box, on a digital device without internet access). Do NOT store your recovery phrase on the same device your wallet is activated on.
Please also see: How do I move my Kinesis Wallet from one computer to another?