Kinesis will never ask you for your 12-word seed phrase via email and/or chat. Please notify a member of the team if you receive phishing emails such as these.
Articles in this section
- How do I enable two-factor authentication?
- Problems logging in
- I haven't received my verification email
- What is two-factor authentication, and why should I enable it?
- Which two-factor authentication can I use?
- What do I do if My 2FA token is invalid?
- How do I access my stand-alone wallet if I forgot my password?
- What is my 12-word recovery phrase, and how do I keep it safe?
- How do I change my 12-word recovery phrase?
- How do I restore my 12-word recovery phrase?