What do I do if My 2FA token is invalid?

Attempting to input your 2FA code on the login screen or the 2FA setup page, and you receive the message "Token Invalid"?

Invalid tokens are caused by incorrect device clock settings. Your clock must show the correct local time, date, and time zone to work properly.

Android and Windows phones have an option to correct for time errors inside the Authenticator app properties if you do not wish to sync your clock.

1. Tap More   Settings  Time correction for codes  Sync now.

iPhones must be set to use internet time to make sure the clock is synced properly.

1. Go to Settings  > General > Date & Time.

2. Turn on any of the following:

   • Set Automatically: iPhone gets the correct time over the network and updates it for the time zone you’re in. Some networks don’t support network time, so in some countries or regions iPhone may not be able to automatically determine the local time.